top of page
Frequently asked questions
About TOLOSTUDIOOur ServicesWorking With UsBudget & PricingCreative ProcessOn the DayAudio Lighting & Technical ProductionSustainabilityPolicies & LegalsContactPost-Event
Do you have fixed packages or is pricing customised?
All pricing is 100% customised. Every brief requires a bespoke budget tailored to venue specifications, production scale, and technical requirements.
Can you work within a tight budget?
We work within realistic corporate parameters, prioritising budget allocation toward high-impact elements that directly support your event goals and avoiding unnecessary overheads.
Are there hidden costs I should know about?
No. Our line-item budgets are fully transparent. Any potential variables, such as venue overtime fees or government permit costs, are flagged upfront.
What is your event management fee, and what does it cover?
Our management fee is calculated either as a transparent flat project fee or a percentage of production volume. It covers end-to-end planning, producer hours, and on-site execution.
How are payments structured — is a deposit required?
We operate on a standard corporate milestone structure: an initial deposit to secure dates and vendors, followed by interim progress payments, and a final balance prior to the event.
What is your cancellation policy?
Cancellation terms are clearly outlined in our service agreement, defining non-refundable deposits and scaling fees based on proximity to the event date.
How do you handle last-minute scope changes that affect cost?
Any scope changes are evaluated for cost and timeline impact, documented via a formal Change Order, and approved by you before execution.
bottom of page